Sent greetings: the number of greetings the customer has received.Time on all pages: the time the customer spent on your website (all pages) during a session.Number of chats: how many chats the customer had with your team.of Visits: how many times the customer visited your website. Last seen: the date of the customer’s last visit.Browser: the browser the customer is currently using.Operating System: the operating system of the device the customer is currently using.Device: the type of device the customer is currently using.Last page: the title of the page where the customer started the chat.Came from: the URL address of the referrer page.Country, State, City: the customer’s location, based on their IP address. Chatting with: the agent that is currently chatting with the customer.Activity: one of the following: Chatting, Supervised, Queued, Invited, Browsing, Left website.E-mail: an e-mail provided by the customer in the pre-chat survey.Name: you can see one of these: an IP address for customers who haven’t started a chat yet, a pre-set customer name if you don’t require it in the pre-chat survey, or a name that the customer provided in the pre-chat survey.Types of information that you can find in the Traffic sectionīelow you can find what types of information you can find in the Traffic section: A good indicator of how important mobile is for your business. Device information: see how your customers browse your website.Helpful when you try to find the best configuration for your greetings. Greeting metrics: see how many greetings a user has seen and how many they accepted.A good indicator that you need to check previous chat history with a customer. Number of chats: shows how many chats the customer had with you previously.of visits: customers who are more interested in your product/already made a purchase are more likely to get engaged in a conversation. Useful to quickly see which group is currently the busiest. Assigned group: which agent group is chatting with the customer.Helpful when you need to look up a customer in your email communication. Email: customer’s email (if they provided it), easily accessible on the list.Location: use this information to identify local/state users and offer them discounts on shipping.Or if its a product page, maybe they need more information or could be persuaded by a small discount? See other examples of values worth looking at: You can use various data provided in this section to personalize your messages and win your customers’ hearts.įor example, you can look at the Last page and Time on all pages values to spot customers who are stalling for some reason: if it is a help page - maybe there are topics that aren’t covered. The Traffic section helps you get in touch with these visitors and offer relevant advice on their purchases. Visitors on different pages are like customers in different shop isles. If you own an online shop, this section represents your shop. You can treat the Traffic section as a virtual representation of your page. Getting the most out of the Traffic section
0 Comments
Leave a Reply. |